Work

The Roles of Effort Expectancy, Attitude, and Service Quality in Mobile Payment Users Continuance Intention

Year: 2022

Type: conference-paper

Abstract: This study aimed to reveal whether Effort Expectancy, Attitude, and Service Quality have certain roles in the Continuance Intention of Mobile Payment Users.This study was conducted because during a pandemic like this, mobile payment applications have increased.Therefore, researcher want to know whether mobile payment users have a Continuance Intention to use mobile payment.The IS Success Model is used in this research.The data for this study was collected by a questionnaire, which is a survey method.The respondents in this study were 217 users of Mobile Payment who were recruited using a convenience sampling technique and analyzed using SPSS.The findings of this study revealed that users' attitudes and service quality had a favorable and significant impact on their intent to continue using mobile payments, while effort expectancy does not have a positive effect on continuance intention.

Source: Advances in economics, business and management research/Advances in Economics, Business and Management Research

DOI: 10.2991/aebmr.k.220501.020

Authors: Sellyana Winata, Miharni Tjokrosaputro

Institution: Tarumanagara University

Language: English

Topic: Technology Adoption and User Behaviour

Subfield: Information Systems and Management

Field: Decision Sciences

Domain: Social Sciences

Open Access status: hybrid

OpenAlex ID: W4285223689

FWCI: 7.706

Cites: 20

Cited by: 13

Related to: 10