Work

Factors Determining MRT Users’ Satisfaction During Covid-19 Pandemic

Year: 2022

Type: conference-paper

Abstract: This research aimed to acquire an empirical evidence about variables that affect the overall satisfaction of MRT users during Covid-19 pandemic in Indonesia.The Overall Satisfaction variable was measured by using the dimensions of Cleanliness and Safety, Services and Information, with Travel Convenience as a mediating variable in the relationship between Cleanliness & Safety and Overall Satisfaction.This quantitative research used the data gathered from questionnaire distribution through Google Form.The number of samples is 349, that had been selected from a total of 445 respondents.Data manipulation and testing used the SmartPLS version 3. The results showed that Cleanliness & Safety, Travel Convenience, Service and Information positively affect Overall Satisfaction.Furthermore, Travel Convenience played a role as a mediator in the relationship between Cleanliness & Safety and Overall Satisfaction.

Source: Advances in economics, business and management research/Advances in Economics, Business and Management Research

DOI: 10.2991/aebmr.k.220501.054

Author: Miharni Tjokrosaputro

Institution: Tarumanagara University

Language: English

Topic: Transportation Planning and Optimization

Subfield: Transportation

Field: Social Sciences

Domain: Social Sciences

SDGs: Good health and well-being, Sustainable cities and communities

Open Access status: hybrid

OpenAlex ID: W4285235828