Work

Customer Satisfaction Analysis Of LRT Feeder Transport: A Case Study of the Jakarta Metropolitan City

Year: 2021

Type: article

Abstract: Public transportation is important to support all activities in the capital. However, in reality, many transportation have not yet fulfilled an adequate level of satisfaction, so that public interest in using public transportation is still low, this is one of the causes of congestion in the metropolitan city of Jakarta. The purpose of this paper is to discuss the level of performance satisfaction and the level of service satisfaction on LRT feeder transportation in the metropolitan city of Jakarta. This research method is carried out through surveys and questionnaires. Data were collected on the Rawamangun - Kelapa Gading route with 100 correspondents. The analysis conducted by an analysis of the importance and satisfaction level analysis Perfomance Analaysis Importance (IPA). The results of this study indicate that the level of customer satisfaction still needs to be improved in terms of performance and comfort. This research is able to answer the results of reforming the integrated transportation system in the metropolitan city of Jakarta.

Source: ADRI International Journal of Engineering and Natural Science

DOI: 10.29138/aijens.v6i01.30

Authors: Muhamad Isradi, Nisrina Fahriah Dea Prilita, Amar Mufhidin, Widodo Budi Dermawan, Joewono Prasetijo

Institutions: Mercu Buana University, Tun Hussein Onn University of Malaysia

Language: English

Topic: Transportation Planning and Optimization

Subfield: Transportation

Field: Social Sciences

Domain: Social Sciences

SDGs: Sustainable cities and communities, Industry, innovation and infrastructure

Open Access status: hybrid

OpenAlex ID: W4285457104

FWCI: 0.366

Cites: 6

Cited by: 4

Related to: 10