Work

Service failure and self-recovery in tech-based services: self-determination theory perspective

Year: 2022

Type: article

Study design: Observational Study

Source: Service Industries Journal

DOI: 10.1080/02642069.2022.2104257

Authors: Yen-Ting Helena Chiu, Dung Minh Nguyen

Institution: National Kaohsiung University of Science and Technology

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W4288068621

FWCI: 4.962

Cites: 94

Cited by: 25

Related to: 10