Work

A voice for the silent: uncovering service exclusion practices

Year: 2022

Type: article

Source: Journal of Services Marketing

DOI: 10.1108/jsm-10-2021-0368

Authors: Sylvia C. Ng, Hui Yin Chuah, Melati Nungsari

Institution: Asia School of Business

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

SDGs: Reduced inequalities, Peace, justice, and strong institutions

Open Access status: closed

OpenAlex ID: W4288084173

FWCI: 3.072

Cites: 56

Cited by: 19

Related to: 10