Work

Key factors for implementation of total quality management in construction Sector: A system dynamics approach

Year: 2022

Type: article

Abstract: Maintaining quality in construction projects is paramount to project success, achieved through techniques such as Total Quality Management (TQM). However, the key factors of TQM implementation in the construction industry of developing countries are not well explored. Accordingly, this paper evaluated the causative relationship and intricacies of TQM implementation in the construction sector of developing countries. A total of 28 key factors of TQM were captured through a literature review. Thereafter, 12 significant key factors were shortlisted. Lack of top management commitment, poor customer/client satisfaction, inadequate quality of education regarding TQM, and ineffective organizational quality culture emerged as impediments to implementing TQM in the construction sector. A Causal Loop Diagram (CLD) was developed to represent interrelations between the 12 shortlisted factors. In addition, a system dynamics model (SDM) was developed. The simulation results of the developed SDM indicated an increase in TQM implementation over the period under the defined system.

Source: Ain Shams Engineering Journal

DOI: 10.1016/j.asej.2022.101903

Authors: Hassan Riaz, Khurram Iqbal Ahmad Khan, Fahim Ullah, Muhammad Bilal Tahir, Muwaffaq Alqurashi, Badr T. Alsulami

Institutions: National University of Sciences and Technology, University of Southern Queensland, Taif University, Umm al-Qura University

Language: English

Topic: Construction Project Management and Performance

Subfield: Management Science and Operations Research

Field: Decision Sciences

Domain: Social Sciences

SDG: Industry, innovation and infrastructure

Open Access status: gold

Estimated APC paid: $860