Work

Charting the intellectual structure of customer experience research

Year: 2022

Type: article

Source: Marketing Intelligence & Planning

DOI: 10.1108/mip-05-2022-0185

Authors: Prashant Kumar, Linda D. Hollebeek, Arpan Kumar Kar, Jana Kukk

Institutions: Indian Institute of Technology Delhi, Vilnius University, Tallinn University of Technology

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W4290974874

FWCI: 12.29

Cites: 98

Cited by: 58

Related to: 10