Work

Real-life resilience: Exploring the organisational environment of international water utilities

Year: 2022

Type: article

Abstract: The water sector has signalled the need to advance organisational and social resilience efforts. There is a lack of understanding of whether the organisational environment in water utilities is conducive to organisational resilience. Themes from interviews showcased challenges related to cognitive and contextual organisational properties. We identified a need to broaden the cognitive frame of utilities to account for flexible concepts of enhanced sense-making. We propose categories of organisational silos and a set of cultural attributes that contribute to organisational resilience. Interventions are needed to develop the cognitive, behavioural, and contextual properties of utilities that support organisational resilience.

Source: Utilities Policy

DOI: 10.1016/j.jup.2022.101394

Authors: Eduarda Giffoni, Simon Jude, Heather M. Smith, Simon J.T. Pollard

Institution: Cranfield University

Language: English

Topic: Disaster Management and Resilience

Subfield: Sociology and Political Science

Field: Social Sciences

Domain: Social Sciences

SDG: Clean water and sanitation

Open Access status: hybrid

Estimated APC paid: $2,600