Work

Experiences of Service-user Violence and Coping Strategies Employed During Social Work Service Delivery: Suggestions for Ensuring Social Workers’ Personal Safety

Year: 2022

Type: article

Abstract: Workplace violence or incidents where social workers are abused, threatened or assaulted by service users in executing the duties related to their work is acknowledged as a serious concern and an occupational hazard in many countries. This type of violence directly and indirectly challenges social workers’ safety, health and wellbeing. In this article, emanating from a qualitative research project, 14 South African social workers’ experiences of service-user violence and their coping strategies employed during social work service delivery are reported, and suggestions for ensuring social workers’ personal safety are put forward.

Source: Social Work/Maatskaplike Werk

DOI: 10.15270/58-1-996

Authors: Shingirayi Zimunya, Assim Hashim Alpaslan

Institution: University of South Africa

Language: English

Topic: Workplace Violence and Bullying

Subfield: Sociology and Political Science

Field: Social Sciences

Domain: Social Sciences

SDGs: Good health and well-being, Decent work and economic growth, Peace, justice, and strong institutions

Open Access status: gold

Estimated APC paid: $185