Evaluating the Public Participation Processes in Community Regeneration Using the EPST Model: A Case Study in Nanjing, China
Year: 2022
Type: article
Abstract: Public participation is increasingly becoming a necessary content in community regeneration in China, though there is a lack of evaluation of the public participation process. This study explores a method for evaluating the public participation process, with the aim of improving the effectiveness of public participation. Based on the American Customer Satisfaction Index (ACSI) and using the analysis method of structural equation modeling, this study has preliminarily established the evaluation model of public participation processes represented by “Expectation–Perception–Satisfaction–Trust (EPST)”, while taking a case study in Nanjing for empirical study. The results show that to improve general satisfaction and public trust in those activities participated in, it is necessary to upgrade public expectation and the public perceived quality at the same time. This study believes that the entire investigation and understanding of public demands before regeneration is the premise to improving the regeneration effect. For community regeneration in Chinese cities, the key is to mobilize public participation, while a detailed understanding of residents’ needs for community environment and community services is an important part of enhancing the effectiveness of regeneration. This study believes that in community regeneration, actively organizing various participation activities and giving full play to the role of local government and third-party organizations are conducive to enhancing the public’s satisfaction with regeneration.
Source: Land
DOI: 10.3390/land11091405
Authors: Shijie Sun, Ru Chen, Siyuan Qin, Lufan Liu
Institution: Southeast University
Language: English
Subfield: Urban Studies
Field: Social Sciences
Domain: Social Sciences
Open Access status: gold
Estimated APC paid: $2,094
OpenAlex ID: W4293775576