Work

Emotional intelligence similarity in service recovery

Year: 2022

Type: article

Source: Annals of Tourism Research

DOI: 10.1016/j.annals.2022.103465

Authors: Xing'an Xu, Juan Liu, Dogan Gursoy

Institutions: Hainan University, University of Johannesburg, Washington State University

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

Funders: National Natural Science Foundation of China, Natural Science Foundation of Hainan Province

Awards: G2726414132, 人工智能幽默对服务补救效果的影响及作用机制, G8560564416

OpenAlex ID: W4294367142

FWCI: 6.283

Cites: 77

Cited by: 31

Related to: 10