Work

Too much service? The conceptualization and measurement for restaurant over-service behavior

Year: 2022

Type: article

Source: Journal of Hospitality and Tourism Management

DOI: 10.1016/j.jhtm.2022.07.020

Authors: Lou-Hon Sun, Guei-Hua Huang, Raksmey Sann, Yi-Chun Lee, Yi-Ting Peng, Yu-Ming Chiu

Institutions: National Kaohsiung University of Hospitality and Tourism, National Pingtung University, Khon Kaen University

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W4296533967

FWCI: 3.072

Cites: 46

Cited by: 17

Related to: 10