Work

The importance of training and development for government officials in South Africa

Year: 2022

Type: article

Abstract: An organisation's performance suffers when employees are not adequately skilled in certain job areas. This article sought to investigate whether training and development affected the delivery of citizen-centric services in a government department in South Africa. The study adopted a mixed research methodology and a non-experimental research design. The data was collected via 20 open-ended interviews and 130 structured questionnaires. The study results indicated that shifting the government's focus to citizen-centricity would improve efficiency and service delivery. One of the significant findings suggests that training in service delivery requirements awareness could positively improve and motivate public officials' performance to remain relevant to the needs of citizens.

Source: International Journal of Research in Business and Social Science (2147-4478)

DOI: 10.20525/ijrbs.v11i6.1990

Authors: Yasien Rykleif, Robertson K. Tengeh

Institution: Cape Peninsula University of Technology

Language: English

Topic: Human Resource Development and Performance Evaluation

Subfield: Applied Psychology

Field: Psychology

Domain: Social Sciences

Open Access status: gold

Estimated APC paid: $129

OpenAlex ID: W4296579893

FWCI: 2.865

Cites: 51

Cited by: 15

Related to: 10