Work

Hotel service quality dimensions and attributes: An analysis of online hotel customer reviews

Year: 2022

Type: article

Source: Tourism and Hospitality Research

DOI: 10.1177/14673584221145819

Authors: Kanapot Kalnaovakul, Pornpisanu Promsivapallop

Institution: Prince of Songkla University

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

Funder: Faculty of Hospitality and Tourism, Prince of Songkla University

OpenAlex ID: W4311917005

FWCI: 6.616

Cites: 45

Cited by: 44

Related to: 10