Work

Relationship quality matters: How restaurant businesses can optimize complaint management

Year: 2022

Type: article

Source: Tourism Management

DOI: 10.1016/j.tourman.2022.104709

Authors: Lars Meyer-Waarden, William Sabadie

Institutions: Centre National de la Recherche Scientifique, Université Toulouse-I-Capitole, Toulouse School of Management Research, Université de Toulouse, Université Jean Moulin Lyon III

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: bronze

OpenAlex ID: W4311964483

FWCI: 4.017

Cites: 112

Cited by: 19

Related to: 10