Work

The effects of brand relationships on justice perceptions in service recovery

Year: 2023

Type: article

Study design: Observational Study

Source: Journal of Consumer Marketing

DOI: 10.1108/jcm-06-2020-3904

Authors: Cid Gonçalves Filho, Kip Kiefer, Marc Fetscherin, Alexander Blandina, Marcelo Nacif Rocha, Plínio Rafael Reis Monteiro

Institutions: Universidade Fundação Mineira de Educação e Cultura, Rollins College, Universidade Federal de Minas Gerais

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

SDG: Peace, justice, and strong institutions

Open Access status: closed

OpenAlex ID: W4317513601

FWCI: 5.215

Cites: 56

Cited by: 18

Related to: 10