Work

A Systematic Literature Review of Customer Satisfaction on Digital Banking

Year: 2023

Type: review

Study design: Systematic Review

Source: Advances in marketing, customer relationship management, and e-services book series

DOI: 10.4018/978-1-6684-5853-2.ch003

Authors: Sagarika Mohanty, Shahni Singh, Jitendra Mohanty

Institutions: KIIT University, Biju Patnaik University of Technology

Language: English

Topic: Technology Adoption and User Behaviour

Subfield: Information Systems and Management

Field: Decision Sciences

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W4318620366

FWCI: 0.353

Cites: 104

Cited by: 6

Related to: 10