Work

Negative customer engagement behaviour in a service context

Year: 2023

Type: article

Study design: Observational Study

Source: Service Industries Journal

DOI: 10.1080/02642069.2022.2159945

Authors: Diem Khac Xuan Do, Jana Lay-Hwa Bowden

Institutions: Ho Chi Minh City Open University, Macquarie University

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W4319083587

FWCI: 8.433

Cites: 84

Cited by: 29

Related to: 10