Work

Impacts of service guarantees on consumers' perceived quality and satisfaction in e-commerce

Year: 2023

Type: article

Study design: Observational Study

Source: International Journal of Quality & Reliability Management

DOI: 10.1108/ijqrm-06-2022-0175

Authors: Alessandro Silva de Oliveira, Gustavo Quiroga Souki, Dirceu da Silva, Matheus Alberto Rodrigues Silva, Francisco de Assis da Silva Medeiros

Institutions: Universidade Federal de Mato Grosso do Sul, Instituto Superior Manuel Teixeira Gomes, Universidade Estadual de Campinas (UNICAMP), Federal Institute of São Paulo

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W4328110117

FWCI: 5.525

Cites: 66

Cited by: 19

Related to: 10