Work

Impact of Digital Capabilities on Digital Transformation: The Mediating Role of Digital Citizenship

Year: 2023

Type: article

Abstract: The imperative of changes associated with digital transformation gave impetus to this study, which aims to examine the impact of digital capabilities and digital citizenship on digital transformation, as well as to identify the role of digital citizenship in the relationship between digital capabilities and digital transformation. Digital transformation is observed via change management and risk management, and two facets of digital citizenship are examined: information and data literacy and information security management. A survey was carried out, and respondents were managers employed in companies from various industries in Serbia. Considering the total sample of 224 valid questionnaires the PLS-SEM method was used to test the relationships in the proposed model. Results suggest that digital capabilities have a significant positive impact on change management, information and data literacy, and information security management. Results also confirm that digital citizenship mediates the relationship between digital capabilities and both change management and risk management.

Source: Systems

DOI: 10.3390/systems11040172

Authors: Marko Slavković, Katarina Pavlović, Tatjana Mamula Nikolić, Tamara Vučenović, Marijana Bugarčić

Institutions: University of Kragujevac, Educons University, Metropolitan University

Language: English

Topic: Corporate Management and Leadership

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

SDG: Peace, justice, and strong institutions

Open Access status: gold

Estimated APC paid: $1,779