Work

Modeling customer satisfaction and revisit intention from online restaurant reviews: an attribute-level analysis

Year: 2023

Type: article

Source: Industrial Management & Data Systems

DOI: 10.1108/imds-09-2022-0570

Authors: Futao Zhao, Hao Liu

Institution: Northeastern University

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W4361028522

FWCI: 8.433

Cites: 71

Cited by: 29

Related to: 10