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Can perceived coolness enhance memorable customer experience? The role of customer engagement

Year: 2023

Type: article

Study design: Observational Study

Source: International Journal of Contemporary Hospitality Management

DOI: 10.1108/ijchm-08-2022-1031

Authors: Sheng-Hshiung Tsaur, Hsiu-Yu Teng, Tien-Cheng Han, Jin-Hua Tu

Institutions: National Chiayi University, National Taichung University of Science and Technology, Takming University of Science and Technology

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W4366347025

FWCI: 13.09

Cites: 69

Cited by: 45

Related to: 10