Work

Artificial Intelligence, Blockchain, Big Data Analytics, Machine Learning and Data Mining in Traditional CRM and Social CRM: A Critical Review

Year: 2022

Type: conference-paper

Source: IEEE/WIC/ACM International Conference on Web Intelligence and Intelligent Agent Technology (WI-IAT)

DOI: 10.1109/wi-iat55865.2022.00080

Authors: Georgios Lampropoulos, Kerstin Siakas, Julio Viana, Olaf Reinhold

Institutions: International Hellenic University, Hellenic Open University

Language: English

Topic: Digital Innovation in Industries

Subfield: Management of Technology and Innovation

Field: Business, Management and Accounting

Domain: Social Sciences

SDG: Industry, innovation and infrastructure

Open Access status: closed

OpenAlex ID: W4366967553

FWCI: 16.5

Cites: 96

Cited by: 22

Related to: 10