Work

Weathering the crash: Do customer-company relationships pay off during economic crises?

Year: 2023

Type: article

Source: Journal of the Academy of Marketing Science

DOI: 10.1007/s11747-023-00947-1

Authors: Forrest V. Morgeson, Udit Sharma, Xiaoxu Wu Schultz, Anita Pansari, Ayalla Ruvio, G. Tomas M. Hult

Institution: Michigan State University

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: bronze

OpenAlex ID: W4378652971

FWCI: 4.92

Cites: 96

Cited by: 17

Related to: 10