Work

Trust recovery tactics in financial services: the moderating role of service failure severity

Year: 2023

Type: article

Study design: Observational Study

Source: International Journal of Bank Marketing

DOI: 10.1108/ijbm-10-2022-0447

Authors: Ali Raza, Rodoula Tsiotsou, Muhammad Sarfraz, Muhammad Ishtiaq Ishaq

Institutions: Quaid-i-Azam University, University of Macedonia

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W4382281165

FWCI: 5.816

Cites: 76

Cited by: 20

Related to: 10