Measuringinformation, System and Service Qualities for the Evaluation of E-learning Systems in Pakistan
Year: 2023
Type: article
Study design: Observational Study
Abstract: Higher education institutes have integratede-learning systems (ELS)in theireducational infrastructure. The development and implementation of ELS needs continuous qualityevaluation and assessment to attract more learners.A conceptual model consisting of system, serviceand information qualities was evaluated to measure the user satisfaction. Data was collected from 356learners including Post Graduate (52%) and Graduate (48%)students of Virtual University, Pakistan.To investigate the research hypotheses, Structural Equation Modelling (SEM) was employed. Theempirical analysis indicated that information quality (0.38, p<0.05), service quality (0.14, p<0.05)andsystem quality(0.48, p<0.01) were the positive and significant indicators for user satisfaction.Thevariance explained by the model is 71% that showed the significance of model.
Source: Pakistan Journal of Science
Author: F.Kanwal
Institution: Lahore College for Women University
Language: English
Subfield: Information Systems and Management
Field: Decision Sciences
Domain: Social Sciences
SDG: Quality education
Open Access status: hybrid
OpenAlex ID: W4385059870