Work

Evaluating the service quality of insular and coastal recreational fisheries by integration of the SERVQUAL-fuzzy Kano model and importance-performance analysis

Year: 2023

Type: article

Source: Ocean & Coastal Management

DOI: 10.1016/j.ocecoaman.2023.106753

Authors: Xinqiang Jiang, Junbo Zhang, Chenxing Yang, Rong Wan

Institution: Shanghai Ocean University

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: green

Funders: Ministry of Science and Technology of the People's Republic of China, Ministry of Agriculture and Rural Affairs of the People's Republic of China, National Key Research and Development Program of China

Award: G3859633088

OpenAlex ID: W4385357657

FWCI: 7.561

Cites: 49

Cited by: 26

Related to: 10