Work

Ensuring social equity through service integration design

Year: 2023

Type: article

Abstract: This article poses the question, how can a design-led approach help managers and professionals in public-service systems recognize and reduce barriers to social equity? It introduces a service integration design (SID) model, a co-creative process for public-service managers and professionals in complex service system settings. The study shows how a structured and designed process can benefit the social equity of vulnerable groups, contributing to a timely discussion regarding the role of design in advancing the just and fair provision of public services in complex systems.

Source: Public Management Review

DOI: 10.1080/14719037.2023.2246962

Authors: Sofi Perikangas, Anne Määttä, Sanna Tuurnas

Institutions: University of Vaasa, Diaconia University of Applied Sciences

Language: English

Topic: Innovative Approaches in Technology and Social Development

Subfield: Management of Technology and Innovation

Field: Business, Management and Accounting

Domain: Social Sciences

SDGs: Reduced inequalities, Sustainable cities and communities

Open Access status: hybrid

Estimated APC paid: $4,060