Year: 2023
Type: article
Study design: Observational Study
Abstract: The purpose of this study was to analyse the role of job stress as a mediator between workload and performance. Based on the calculation of the slovin formula, this study involved 188 employees of PT Gearinc Service Indonesia Bali branch with probability sampling technique. Data were analysed using Structural Equation Modeling (SEM) with the Partial Least Square (PLS) approach. The results show that job stress mediates the relationship between workload and employee performance. The theoretical implications are based on job demands-resources theory, where workload and stress result from excessive demands on low-performing employees. This research has practical implications for PT Gearinc Service Indonesia in evaluating employee performance and influential factors. The conclusion obtained in this study is that the higher the employee's workload, then coupled with the higher job stress felt by the employee, the lower the employee's performance.
Authors: Cokorda Gede Raditya, Wayan Gede Supartha
Institution: Udayana University
Language: English
Subfield: Human Factors and Ergonomics
Field: Social Sciences
Domain: Social Sciences
Open Access status: hybrid
OpenAlex ID: W4386490362