Work

Student dissatisfaction in Higher Education: a ‘fuzzy’ index approach

Year: 2023

Type: article

Abstract: The revamp of the National Student Survey (NSS) has led to the elimination of the final 'overall satisfaction' question for Higher Education Institutions in England.This paper develops an index approach that can effectively summarise student satisfaction, utilising a 'fuzzy poverty' methodology that assigns weights to dissatisfaction outcomes based on their correlation levels.We show how our dissatisfaction index enables a comprehensive sector-level analysis by combining NSS data with sector-wide data and further show the usefulness by presenting a case study.Our approach can be universally and unbiasedly applied to student surveys globally, while alleviating problems related to the removal of the overall satisfaction question in the UK.

Source: Studies in Higher Education

DOI: 10.1080/03075079.2023.2258933

Authors: Steve Cook, Duncan Watson, Asha Webb, Robert Webb

Institutions: Swansea University, University of East Anglia, Technical University of Munich, University of Stirling

Language: English

Topic: Educational Outcomes and Influences

Subfield: Education

Field: Social Sciences

Domain: Social Sciences

SDG: Quality education

Open Access status: hybrid

OpenAlex ID: W4386860868

FWCI: 6.651

Cites: 38

Cited by: 9

Related to: 10