A systematic review on the roles of knowledge management in public sectors: Synthesis and way forwards
Year: 2023
Type: review
Study design: Systematic Review
Abstract: The main objective of this study is to examine and synthesise the role of knowledge management in the public sector. The study applied the systematic review technique of Preferred Reporting Items for Systematic Review and Meta-Analysis (PRISMA) to evaluate the role of knowledge management in the public sector using 33 selected web of science core collection journal articles. The study acknowledged that different theories have been applied by the scholars using different research methodologie s. The articles published in the stated year show progressive increment, and the authors used different research methods to undertake a study on KM in the public sector. In this review, three research themes in KM research have been identified. Knowledge management for organisational improvement, KM for citizens' satisfaction, and KM for collaborative innovation management are the main research themes identified in this systematic review.
Source: Heliyon
Authors: Erstu Tarko Kassa, Jing Ning
Institution: University of International Business and Economics
Language: English
Subfield: Communication
Field: Social Sciences
Domain: Social Sciences
Open Access status: gold
Estimated APC paid: $2,100
OpenAlex ID: W4388713499