Work

Will artificial intelligence undermine the effects of guanxi on relationship performance? Evidence from China's banking industry

Year: 2023

Type: article

Study design: Observational Study

Source: Industrial Marketing Management

DOI: 10.1016/j.indmarman.2023.11.007

Authors: Paul C.Y. Liu, Weisha Wang, Zi Wang, Ying Yang

Institutions: Newcastle University, Centre National de la Recherche Scientifique, Université de Lille, Soochow University, Lille Économie Management

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

Funder: National Natural Science Foundation of China

Award: G5031463417

OpenAlex ID: W4389188673

FWCI: 5.207

Cites: 124

Cited by: 18

Related to: 10