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Building tourism SMEs' business resilience through adaptive capability, supply chain collaboration and strategic human resource

Year: 2024

Type: article

Abstract: Small‐ and medium‐sized enterprises (SMEs) play a significant role in the global economy, particularly, in tourism and hospitality. However, they face challenges due to their vulnerability to external disruptions. A research model was proposed to enhance SME resilience in tourism through supply chain collaboration, strategic human resource and adaptive capability. Drawing on Dynamic Capability Theory, a total of seven hypotheses were presented. The data collection were conducted in Malaysia. There were 210 SME owners/managers participated in the survey. Data were analysed using Smart PLS software version 4. Results suggest that addressing business collaboration and human resource development are critical factors in developing capabilities that foster business resilience in tourism SMEs. The study addresses the dearth of theoretical and practical research on tourism SMEs. While calling SMEs for more attention to developing resilient businesses, this study serves as insights for disaster planning to withstand potential future shocks.

Source: Journal of Contingencies and Crisis Management

DOI: 10.1111/1468-5973.12564

Authors: Ai Na Seow, Yuen Onn Choong, Mei Peng Low, Nur Hafizah Ismail, Chee Keong Choong

Institutions: Universiti Tunku Abdul Rahman, Universiti Tunku Abdul Rahman Sungai Long Campus, Universiti Utara Malaysia

Language: English

Topic: Supply Chain Resilience and Risk Management

Subfield: Strategy and Management

Field: Business, Management and Accounting

Domain: Social Sciences

SDGs: Decent work and economic growth, Industry, innovation and infrastructure

Open Access status: bronze

Funders: Universiti Tunku Abdul Rahman, Ministry of Higher Education, Malaysia