Evaluation of Surabaya population administration & civil registration systems using DeLone & McLean information system success model
Year: 2024
Type: conference-paper
Study design: Observational Study
Abstract: This paper aims to prove that different types of users influence the degree of user satisfaction with the Surabaya Population Administration & Civil Registration Systems (KNG) and confirm that there are differences in satisfaction between internal and external users. D&M IS Success Model is used to evaluate user satisfaction. The data were collected via a survey and analyzed by the PLS-SEM method. The results revealed that service quality has the most significant influence on user satisfaction. The results also revealed that there are differences in variables that influence user satisfaction with the KNG system between different types of users.
Source: Procedia Computer Science
Authors: Serra Charisma Viontita, Mahendrawathi ER
Institution: Institut Teknologi Sepuluh Nopember
Language: English
Subfield: Information Systems and Management
Field: Decision Sciences
Domain: Social Sciences
Open Access status: diamond
OpenAlex ID: W4396233410