Work

Empowering frontline service employees: examining the link between psychological empowerment, prosocial motivation and proactive behavior through the lens of horizontal collectivism

Year: 2024

Type: article

Study design: Observational Study

Source: Journal of Service Theory and Practice

DOI: 10.1108/jstp-04-2023-0119

Authors: Juman Iqbal, Shameem Shagirbasha, Kumar Madhan

Institutions: SRM University, Xavier School of Management, Amrita Vishwa Vidyapeetham

Language: English

Topic: Job Satisfaction and Organizational Behavior

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

SDG: Decent work and economic growth

Open Access status: closed

OpenAlex ID: W4396670231

FWCI: 9.548

Cites: 104

Cited by: 19

Related to: 10