Work

EASE of USE, CONVENIENCE, TRUST, and INTENTION to USE MOBILE BANKING

Year: 2022

Type: article

Abstract: . Technological developments, especially in the banking world, can provide services to their customers, especially in terms of using digital banking services. Digital banking services have changed the way and method of banking operations. Customers and banks use digital banking as a technology-based service delivery channel to increase customer satisfaction. This study aims to apply the technology acceptance model (TAM) to investigate the intention to use mobile banking among millennials. The analytical technique used in this study uses SPSS version 24 software. The survey results indicate that ease of use, convenience, and trust have a significant positive effect on customer interest in using mobile banking.

Source: Journal of Economic Development Environment and People

DOI: 10.26458/jedep.v11i3.753

Authors: Dewi Woelandari P.G Sri Woelandari P.G, Novita Wahyu Setyawati, Muhammad Richo Rianto

Institution: Universitas Bhayangkara Jakarta Raya

Language: English

Topic: Technology Adoption and User Behaviour

Subfield: Information Systems and Management

Field: Decision Sciences

Domain: Social Sciences

Open Access status: gold

Estimated APC paid: $107

OpenAlex ID: W4396857784

FWCI: 1.258

Cites: 16

Cited by: 6

Related to: 10