Work

Gaining insights for service improvement through unstructured text from online reviews

Year: 2024

Type: article

Source: Journal of Retailing and Consumer Services

DOI: 10.1016/j.jretconser.2024.103898

Authors: Chenxi Zhang, Zeshui Xu

Institutions: City University of Macau, Sichuan University

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W4397030792

FWCI: 11.06

Cites: 54

Cited by: 22

Related to: 10