Work

Call center data modeling: a queueing science approach based on Markovian arrival process

Year: 2024

Type: article

Source: Quality Technology & Quantitative Management

DOI: 10.1080/16843703.2024.2371715

Authors: Marcos Gonzalez Bernal, Rosa Elvira Lillo, Pepa Ramirez -Cobo

Institutions: Universidad Carlos III de Madrid, Universidad de Cádiz, Universidad de Sevilla

Language: English

Topic: Advanced Queuing Theory Analysis

Subfield: Management Information Systems

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

Funders: Ministerio de Ciencia e Innovación, Junta de Andalucía

Awards: G279363373, G6549683037

OpenAlex ID: W4400356016

FWCI: 6.594

Cites: 78

Cited by: 14

Related to: 10