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Evaluating airline service quality through a comprehensive text-mining and multi-criteria decision-making analysis

Year: 2024

Type: article

Source: Journal of Air Transport Management

DOI: 10.1016/j.jairtraman.2024.102655

Authors: Haotian Xie, Yi Li, Yang Pu, Chen Zhang, Junlin Huang

Institutions: Beijing Normal University, Beijing Normal University, Zhuhai, University of Hong Kong, Hong Kong University of Science and Technology, Beijing Institute of Technology

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: green

OpenAlex ID: W4401229588

FWCI: 11.06

Cites: 74

Cited by: 23

Related to: 10