Work

An online review-based method for dealing with exogenous shocks in the hospitality industry

Year: 2024

Type: article

Source: Total Quality Management & Business Excellence

DOI: 10.1080/14783363.2024.2388580

Authors: Chenxi Zhang, Zeshui Xu

Institutions: City University of Macau, Sichuan University

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W4401458333

FWCI: 0.516

Cites: 70

Cited by: 1

Related to: 10