Work

“I am served by a Robot!”: internal antecedents of customer acceptance of robotic hotel-service agents

Year: 2024

Type: article

Study design: Observational Study

Source: Journal of Organizational Change Management

DOI: 10.1108/jocm-08-2023-0315

Authors: Sladjana Cabrilo, Rosanna Leung, Fu-Sheng Tsai, Sven Dahms

Institutions: I-Shou University, National Kaohsiung University of Hospitality and Tourism, Cheng Shiu University, Abu Dhabi University

Language: English

Topic: AI in Service Interactions

Subfield: Artificial Intelligence

Field: Computer Science

Domain: Physical Sciences

Open Access status: closed

OpenAlex ID: W4401669211

FWCI: 1.368

Cites: 98

Cited by: 9

Related to: 10