Work

Conceptualizing the role of virtual service agents in service failure recovery: Guiding insights

Year: 2024

Type: article

Source: International Journal of Hospitality Management

DOI: 10.1016/j.ijhm.2024.103889

Authors: Salman Majeed, Woo Gon Kim, Rawan Nimri

Institutions: Florida State University, Shanghai University, University of Technology Sydney, Griffith University

Language: English

Topic: AI in Service Interactions

Subfield: Artificial Intelligence

Field: Computer Science

Domain: Physical Sciences

Open Access status: green

OpenAlex ID: W4401815542

FWCI: 4.127

Cites: 64

Cited by: 28

Related to: 10