Quality Management of Private Islamic University Education: A Study on Universitas Islam Syekh-Yusuf Tangerang-Indonesia
Year: 2024
Type: article
Abstract: Total Quality Management is a comprehensive approach to quality improvement that involves all members of an organization. In the context of education, TQM aims to enhance the quality of educational services by focusing on customer satisfaction, continuous improvement, and employee involvement. This study examines the quality management of private Islamic university education: a study on Universitas Islam Syekh-Yusuf Tangerang Indonesia. The quality of management in Islamic university education is a significant area that leadership should recognize. This study is qualitative, using data from interviews, observations, and documentation. The results of this study relate to: (1) focus on customers; (2) leadership; (3) people involvement; (4) systems approach to management; (5) continuous improvement; (6) factual approach in decision making; and (7) mutually beneficial supplier relationships. This research demonstrates that the effective implementation of Total Quality Management (TQM) principles can enhance customer satisfaction and organizational performance. Keywords: Quality, Quality Management, Islamic Colleges, Universitas Islam Syekh-Yusuf.
Source: JURNAL ILMIAH ILMU ADMINISTRASI
Author: Muhammad Nur
Institution: Universitas Islam Syekh Yusuf
Language: English
Subfield: Information Systems
Field: Computer Science
Domain: Physical Sciences
SDG: Quality education
Open Access status: hybrid
OpenAlex ID: W4401829289