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The effect of service quality, supervision and organizational culture on employee performance at mopah airport

Year: 2024

Type: article

Abstract: The purpose of the study was to determine the effect of service quality, supervision and organizational culture on employee performance at Mopah Airport. The study used a quantitative research approach. The sample of this study was all 130 employees. The results of the questionnaire were tabulated and analyzed using Structural Equation Modeling (SEM) using the SmartPLS application. The results of the analysis proved that service quality and supervision each had an insignificant effect on employee performance. While organizational culture had a significant effect on performance. Furthermore, it was also found that service quality, supervision, and organizational culture simultaneously had an effect on performance.

Source: Technium Business and Management

DOI: 10.47577/business.v8i.11600

Authors: Ones Samperuru, Wa Ariadi, Janita S Meliala

Institutions: Indonesia Open University, Sekolah Tinggi Ilmu Ekonomi Port Numbay Jayapura, Binus University

Language: English

Topic: Employee Performance and Management

Subfield: Human Factors and Ergonomics

Field: Social Sciences

Domain: Social Sciences

SDG: Decent work and economic growth

Open Access status: hybrid

OpenAlex ID: W4401975446

FWCI:

Cites: 7

Cited by:

Related to: 10