Work

The indirect effects of coping strategies on the relationship between service failures and negative behavioral intention in the fitness industry: moderated mediation analysis

Year: 2024

Type: article

Study design: Observational Study

Source: Sport Business and Management An International Journal

DOI: 10.1108/sbm-11-2023-0141

Authors: Hyunseok Song, Wooyoung (William) Jang, Sophia Min, Su Jara-Pazmino, Kevin K. Byon

Institutions: University of West Georgia, University of New Hampshire, Indiana University Bloomington, Indiana University

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

SDG: Good health and well-being

Open Access status: closed

OpenAlex ID: W4401976104

FWCI:

Cites: 32

Cited by:

Related to: 10