Work

Customer perceived ethicality and electronic word of mouth approach to customer loyalty: the mediating role of customer trust

Year: 2024

Type: article

Study design: Observational Study

Source: International Journal of Ethics and Systems

DOI: 10.1108/ijoes-03-2024-0088

Authors: Saeed Aldulaimi, Swati Soni, Isha Kampoowale, Gopala Krishnan, Mohd Shukri Ab Yajid, Ali Khatibi, Deepak Minhas, Meenu Khurana

Institutions: Applied Science University, Jaipuria Institute of Management, University of Technology Malaysia, Jain University, Management and Science University, Chitkara University

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W4402003613

FWCI: 16.29

Cites: 119

Cited by: 32

Related to: 10