Work

Looking beyond transactions: decoding the role of service innovation, relationship commitment and fairness in driving customer satisfaction in retail banking

Year: 2024

Type: article

Study design: Observational Study

Source: Benchmarking An International Journal

DOI: 10.1108/bij-07-2022-0435

Authors: Abhijeet Biswas, Rishi Kant, Deepak Jaiswal

Institutions: Banaras Hindu University, University of Lucknow, Siddhartha University

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W4402008237

FWCI: 4.582

Cites: 82

Cited by: 9

Related to: 10