Work

Service failure and negative Word-of-Mouth in Chinese retail banking: a moderated-mediation approach

Year: 2024

Type: article

Study design: Observational Study

Source: International Journal of Bank Marketing

DOI: 10.1108/ijbm-02-2023-0107

Authors: Cong Zhao, Abu Hanifa Md. Noman, Mohammad Zoynul Abedin

Institutions: Shangqiu Institute of Technology, University of Southampton Malaysia, Swansea University

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W4402008700

FWCI: 7.128

Cites: 93

Cited by: 14

Related to: 10