Work

Overview of Research on Tourists’ Intention to Revisit Destinations: A Bibliometric Analysis Utilizing the Scopus Database

Year: 2024

Type: article

Abstract: This research centers on service recovery and seeks to investigate how service recovery influences the experiential value following the social customer shopping journey. A total of 243 valid questionnaires were gathered through online questionnaires and pre-recorded interactive videos of the experiment. Participants were prompted to immerse themselves in the scenario and respond to subsequent inquiries. The research revealed varying experience values of service recovery based on different product types in instances where a smart speaker encounters a service failure.

Source: Prosiding Seminar Nasional Forum Manajemen Indonesia

DOI: 10.47747/snfmi.v2i1.2094

Authors: Ngoc Tam Nguyen, Thi Ngoc Thuy Vo, Van Hoa Le

Institutions: Hue University, Saigon University, Hoa Sen University

Language: English

Topic: Diverse Aspects of Tourism Research

Subfield: Sociology and Political Science

Field: Social Sciences

Domain: Social Sciences

Open Access status: diamond

OpenAlex ID: W4402079036

FWCI:

Cites: 52

Cited by:

Related to: 10