Work

The impact of e-commerce platforms' quality on customer satisfaction and repurchase intention in post COVID-19 settings

Year: 2024

Type: article

Study design: Observational Study

Source: The TQM Journal

DOI: 10.1108/tqm-04-2024-0143

Authors: Marco Savastano, Sorin Anagnoste, Isabelle Biclesanu, Carlo Amendola

Institutions: Sapienza University of Rome, Bucharest University of Economic Studies

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W4402130747

FWCI: 11.16

Cites: 83

Cited by: 22

Related to: 10